WARRANTY, EXCHANGE AND RETURN POLICY
RETURNS, EXCHANGES & WARRANTY POLICY
1. WARRANTY
All our products are checked and approved by our Quality Department before leaving our store or being shipped. However, if you find any manufacturing defect, you may request a warranty review.
Warranty period:
You have 3 days from the date of purchase in-store or from the reception of your online order.
To request a review, please consider:
• Only manufacturing defects are covered.
• Damages caused by misuse, friction, falls, or improper handling are not eligible.
• You must provide:
• Your order number
• Name
• WhatsApp number
• A clear photo and video of the issue
• A photo of the product
• A photo of the packaging
If the item is approved for warranty, you can choose between:
• Replacement of the product (subject to stock availability)
• Store credit for the same amount paid
Shipping costs for warranty claims are covered by the client, unless otherwise specified.
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2. EXCHANGES
We want you to love your pieces. If something doesn’t work for you, you can request an exchange.
Exchange period:
• Online purchases: You have 3 days from the reception of your order.
• In-store purchases: You have 3 days from the date of purchase.
To process an exchange:
• Items must be unused, in perfect condition, with no signs of wear, and with all original packaging.
• Silver, gold-plated, or jewelry pieces must be in perfect, unworn condition.
• Pierced items such as earrings cannot be exchanged for hygiene reasons.
• Exchanges for size, color, or product are subject to stock availability.
• Exchange shipping costs (sending and resending) are covered by the client.
We reserve the right to deny exchanges if the item does not meet the required conditions.
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3. RETURNS
If you wish to return your order:
Return period:
• Online purchases: You have 3 days from the reception of your order.
• In-store purchases: You have 3 days from the date of purchase.
Returns will be accepted ONLY if:
• The product is unused, in perfect condition, with no signs of wear, and includes all original tags and packaging.
• Jewelry pieces (silver or gold-plated) must show no scratches, marks, or wear.
• Pierced earrings cannot be returned for hygiene reasons.
Once the return is approved, you may choose:
• Store credit for the value of the returned item
• Exchange for another product of equal or higher value
Shipping fees for returns are covered by the client.
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4. FINAL SALE / PROMO ITEMS
Products purchased under Sale, Special Offers, or Black Friday are non-returnable and non-exchangeable.
No refunds or returns apply to discounted items.
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5. ORDER ISSUES
If you received the wrong item or a damaged package, please contact us within 3 days of reception with:
• Order number
• Photos and videos of the product
• Photos of the packaging
We will review the case and assist you as quickly as possible.
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6. CONTACT
For warranty, exchange, or return requests, please contact our customer service team:
Email: sales@delarosatulum.com